Terms of Purchase

1. About TROMFY™

• TROMFY™ is operated by TROMFY AB, company registration number 559492-3160.
• TROMFY AB is a Swedish limited liability company registered and based in Sweden. These Terms and Conditions apply to purchases made through the TROMFY™ U.S. storefront for delivery to customers in the United States.
• You can contact us by email at contact@tromfy.com. Please include your name, order number and a clear description of your enquiry so that we can assist you as quickly as possible.
• By placing an order, you agree to the Terms and Conditions that apply at the time your order is submitted.
• Last updated: August 14, 2026.

2. Orders and customer responsibilities

• Once you have placed your order, an order confirmation will be sent to the email address you provided. The order confirmation contains information about the products ordered, the price, payment and the shipping address.
• An order is accepted when we send the order confirmation, subject to our ability to process and fulfill the order. We reserve the right to refuse or cancel an order in cases including obvious pricing errors, technical errors, suspected fraud, unauthorized payment, prohibited content, intellectual property concerns or where a product cannot be produced or supplied. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
• You are responsible for ensuring that all information provided when placing your order is accurate and complete. This includes your full name, street address, apartment, suite or unit number where applicable, city, state, ZIP Code, email address and the products or options selected.
• The customer is responsible for providing a complete and deliverable address and, where tracking is available, for monitoring tracking information and messages from the carrier.
• Please check your order confirmation immediately after completing your purchase. If any information is incorrect, contact us as soon as possible at contact@tromfy.com. We will make reasonable efforts to correct the information, but we cannot guarantee that an order can be changed once production, processing, packing or shipping has begun.
• 2.1 Customized stickers and uploaded material
• For orders containing customized stickers, where you upload an image or create your own design, you are responsible for all material included in the design. By placing the order, you confirm that:
  
  • you own or have all rights, permissions and licenses required to use the images, photographs, graphic elements, logos, text and other material included in the design,
  • the uploaded material does not infringe another party’s copyright, trademark rights, design rights, privacy rights, publicity rights or any other legal rights, and
  • the design does not contain unlawful, hateful, discriminatory, threatening, abusive or otherwise prohibited content.
  
  TROMFY AB does not routinely review uploaded designs to establish ownership, licensing or legal compliance. You are therefore responsible for ensuring that the design may lawfully be used and produced.
  
  TROMFY AB reserves the right to refuse, suspend or cancel the production of a design that we reasonably believe is unlawful, harmful, offensive, infringing, fraudulent or otherwise inappropriate.
  
  Customized or personalized products made specifically according to the customer’s specifications are subject to the special return rules in Section 5 below.
  
  Uploaded images and design files are used to produce and fulfill the order and are handled in accordance with our Privacy Policy.
• 2.2 Order changes and cancellations
• We begin processing orders as quickly as possible. Customized orders may enter production shortly after the order is placed. If you want to change or cancel an order, contact us immediately at contact@tromfy.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once processing or production has begun.

3. Shipping and delivery

• Available shipping methods, shipping charges and estimated delivery times are displayed on the website or during checkout.
• Delivery estimates are stated in business days unless otherwise indicated.
• Processing and delivery times may be affected by weekends, federal holidays, periods of unusually high demand, severe weather, carrier disruptions or other circumstances outside our reasonable control.
• Once an order has shipped, delivery is handled by the applicable carrier. Where tracking is provided, the customer is responsible for monitoring tracking updates and delivery notices issued by the carrier.
• If we become aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law, which may include asking you to accept the delay or providing the option to cancel the affected unshipped order for a refund.
• 3.1 Incorrect or incomplete shipping address
• The customer is responsible for providing a complete and deliverable shipping address. If an order cannot be delivered or is returned to sender because the address provided by the customer was incorrect, incomplete or otherwise undeliverable, please contact us at contact@tromfy.com.
• Where possible, we may offer to reship the order after the correct address has been confirmed. Any additional reshipping charge will be disclosed before the order is resent.
• Original shipping charges are generally non-refundable where a delivery failure is caused by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.
• For customized products, a return to sender caused by an incorrect customer-provided address does not make the customized product eligible for a change-of-mind refund. Where reasonably possible, we will offer the customer the option to have the order resent.
• No additional reshipping charge will apply where the delivery problem was caused by an error for which TROMFY or the carrier is responsible.
• 3.2 Unclaimed and undeliverable packages
• A package that is not collected, accepted or otherwise successfully delivered does not automatically constitute a return request or cancellation.
• If a package is returned to us as unclaimed or undeliverable, please contact us at contact@tromfy.com. Where appropriate, we may offer reshipment or process any refund for which the order is eligible under these Terms and Conditions.
• Customized products remain subject to the customized-product return rules in Section 5.

4. Prices and payment

• Prices displayed on the U.S. storefront are stated in U.S. dollars (USD) unless otherwise clearly indicated.
• Applicable sales tax, where required, is calculated and displayed during checkout.
• Shipping charges and any other applicable costs relating to the order are displayed before you complete your purchase.
• Payment is made using the payment methods available at checkout. Payments may be processed by third-party payment providers and may also be subject to the applicable payment provider’s terms and conditions.
• We reserve the right to correct obvious pricing errors, typographical errors, incorrect promotional prices or other clearly incorrect information. If an error affecting your order is discovered after the order has been placed, we may contact you before processing the order or cancel and refund the affected order where appropriate.
• Discounts and promotional codes have no cash value and cannot be combined unless expressly stated otherwise.

5. Returns and refunds

• 5.1 14-day return policy for eligible products
• TROMFY offers a 14-day return policy for eligible non-customized products.
• To request a return, you must contact us within 14 days after your order has been delivered.
• Return requests must be sent to contact@tromfy.com. Please include your name, order number, email address and details of the product or products you wish to return.
• Please do not send a return before contacting us. Once your return request has been reviewed, we will provide the applicable return instructions and the U.S. return address to which the return must be sent.
• The business address listed at the end of these Terms and Conditions is not a return address.
• After receiving the return instructions, the product must be sent back within the timeframe stated in those instructions.
• The customer is responsible for the cost of return shipping for a change-of-mind return. We recommend using a trackable shipping method. The customer remains responsible for the return shipment until it has been delivered to the return location provided by us.
• We do not charge a restocking fee for eligible returns.
• Original shipping charges are non-refundable for change-of-mind returns unless otherwise required by applicable law.
• Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method. Your bank, credit card issuer or payment provider may require additional processing time before the refund appears in your account.
• 5.2 Condition of returned products
• To qualify for a change-of-mind return, the product must generally be unused, unapplied, uncut, unaltered, undamaged and in a condition suitable for resale. Proof of purchase may be required.
• A card skin that has been applied to a card, cut, altered, damaged or otherwise used is not eligible for a change-of-mind return unless the product itself is defective or applicable law requires otherwise.
• 5.3 Customized and personalized products
• Products made according to the customer’s individual specifications are final sale and are not eligible for change-of-mind returns.
• This includes, for example:
  
  • card skins produced using a photograph uploaded by the customer,
  • products containing a customer-created design,
  • products personalized specifically for an individual customer, and
  • other products clearly identified as customized or personalized.
• This limitation does not apply where a customized product arrives damaged, is defective, was produced incorrectly, is materially different from what was ordered or must otherwise be refunded or replaced under applicable law.
• 5.4 Sale and promotional items
• Unless an item is clearly marked Final Sale, an eligible non-customized product purchased at a discounted or promotional price may be returned under the same conditions described above.
• Items clearly marked Final Sale are not eligible for change-of-mind returns unless otherwise required by applicable law.

6. Damaged, defective or incorrect products

• If your order arrives damaged, defective, incorrectly produced or materially different from what you ordered, please contact us as soon as reasonably possible at contact@tromfy.com.
• 6.1 How to report a problem
• Please include your name, order number, email address, a clear description of the issue and clear photographs or video showing the problem where reasonably possible.
• Do not return a damaged, defective or incorrect product before contacting us unless we specifically instruct you to do so.
• If we confirm that the product is damaged, defective, incorrectly produced or otherwise subject to a valid claim, we will provide an appropriate remedy. Depending on the circumstances, this may include a replacement, refund, partial refund or another remedy required by applicable law.
• If we require an accepted damaged, defective or incorrect product to be returned, TROMFY will cover the reasonable return shipping cost or provide an appropriate return method.
• Claims do not cover faults or damage caused by incorrect application, incorrect removal, misuse, abnormal use, modification, lack of reasonable care or failure to follow the product instructions, except where applicable law provides otherwise.

7. Liability and events outside our control

• TROMFY AB is responsible for fulfilling its obligations under the purchase agreement and applicable law.
• We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, war, governmental action, major transportation or carrier disruptions, labor disputes, fire, widespread technical outages, epidemics or significant supplier or service-provider disruptions.
• Where such circumstances affect an order, we will make reasonable efforts to communicate with the customer and limit the effects of the disruption.
• Nothing in these Terms and Conditions excludes or limits liability or customer rights that cannot legally be excluded or limited under applicable law.

8. Product information

• We aim to ensure that product descriptions, photographs, dimensions, compatibility information, prices and other information on the website are accurate. However, minor variations may occur.
• Colors may appear differently depending on screen settings, lighting, photography, image quality and display resolution. Minor color differences do not automatically mean that a product is defective.
• For customized products, the final result depends partly on the quality of the image or design provided by the customer. Low-resolution, dark, blurred, compressed or heavily cropped images may affect print quality.
• We remain responsible for producing the product so that it reasonably corresponds to the order and the material submitted.
• Product dimensions and compatibility information are provided on the relevant product page. The customer is responsible for checking that the selected product and card type are suitable before placing the order.

9. Cookies

• The website uses cookies and similar technologies to operate the website and online store, remember preferences, provide functionality, perform analytics and, where permitted, support advertising and marketing.
• Certain cookies are necessary for core website functions such as the shopping cart, checkout and security.
• Additional information about the cookies and similar technologies we use and the choices available to you can be found in our Cookie Policy and cookie settings.

10. Privacy and personal information

• TROMFY AB processes personal information for purposes including handling orders, payments, production and customization, shipping and delivery, customer service, returns and refunds, fraud prevention, legal obligations and marketing where permitted.
• Information may be shared with service providers where reasonably necessary to provide these services, including e-commerce platforms, payment providers, production and fulfillment providers, shipping carriers, IT providers and customer-service systems.
• Further information about how personal information is collected, used, shared, retained and protected, and about any privacy rights available to you, can be found in our Privacy Policy.

11. Card compatibility and use

• 11.1 Card compatibility
  TROMFY card skins are decorative accessories intended for compatible standard credit cards, debit cards and other payment cards. The customer is responsible for selecting the correct product version and chip cutout for their card and for checking any applicable requirements imposed by their bank or card issuer.
• 11.2 Application and removal
  • The customer must follow the instructions provided for cleaning, application, use and removal.
  • A card skin must not be positioned in a way that improperly obstructs the card’s chip, magnetic stripe, signature area or another feature that must remain accessible.
  • The adhesive is designed to be removable. However, card materials, finishes, coatings, age and condition may vary. The product should therefore be applied and removed carefully in accordance with the instructions.
• 11.3 Card functionality
  Our products are designed to allow normal card functionality when the correct product is selected and applied properly. However, because cards, issuers, ATMs, payment terminals and card readers vary, we cannot guarantee compatibility with every card, card issuer or piece of equipment.
• 11.4 No affiliation with banks or payment networks
  TROMFY card skins are independent third-party accessories. Unless expressly stated otherwise, TROMFY is not affiliated with, sponsored by, endorsed by or approved by any bank, financial institution, card issuer or payment network, including Visa, Mastercard or American Express. All third-party names, trademarks and logos belong to their respective owners.
• 11.5 Damage caused by incorrect use
  To the extent permitted by applicable law, TROMFY AB is not responsible for damage caused by incorrect application, incorrect removal, misuse, modification, use of inappropriate chemicals or tools or failure to follow the supplied instructions. Nothing in this section limits our responsibility for a defective product or any rights that cannot legally be waived.

12. Governing law and dispute resolution

• These Terms and Conditions are governed by Swedish law because TROMFY™ is operated by TROMFY AB, a company established in Sweden.
  
  However, this choice of law does not deprive a customer in the United States of any consumer protection or other rights that cannot legally be waived under applicable federal, state or local law.
  
  If you have a problem with an order, please contact us first at contact@tromfy.com so that we have an opportunity to investigate and resolve the issue.
  
  If a dispute cannot be resolved directly, either party may pursue any remedy available before a court or other body having jurisdiction under applicable law.
  
  Nothing in these Terms and Conditions limits any right or remedy that cannot legally be waived.

Business address:

TROMFY AB

Drottninggatan 12

352 29 Växjö

Sweden

Company registration number: 559492-3160

Email: contact@tromfy.com

Important: The business address above is not a return address.

For returns from the United States, please contact contact@tromfy.com before sending anything back. Once your return request has been reviewed, we will provide the applicable return instructions and U.S. return address.